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You deserve it

  • May. 15th, 2008 at 6:59 AM
Grumpeas
The sticker on every Starbucks hot breakfast wrap or sandwich you buy reads: "Great coffee deserves great food."

I understand their marketing spin. Right now, Starbucks is doing a clean water initiative: with each purchase of their Ethos branded bottled water, a little bit of money goes to clean water projects. (Or, you could save up some of that latte money and just make a donation to Partners in Health, which does wonderful clean-water projects, including several of our Gifts That Give More™. Bonus: No horrible plastic bottles cluttering up anything!)

Starbucks' Ethos bottled water marketing has the spin "Because Noel and his family deserve clean water." (Really? How did Starbucks make that determination, I wonder? Did Noel and his family pass some moral test devised by Starbucks, a test which other, lesser families failed? No, seriously, I understand why they phrase it that way -- it just bothers me.)

Anyway, it makes sense for Starbucks to continue this "deserving"  theme throughout other pieces of their marketing. I do understand that.

And it's subtle enough that you might not be bothered by it. But it bugs the heck out of me.

Let's look at the slogan again: "Great coffee deserves great food." This statement neatly packs a plethora of meaning into a mere five words. What is this slogan saying?

  • Starbucks coffee is great. This is an implied statement behind the slogan, and as such, it is difficult to question. When someone says "Your generosity of spirit moved and inspired me," the part about the "generosity of spirit" is taken as a given in order for the sentence to make sense. It's a great way to slide an idea into a sentence and keep it free from pesky questioning... questions along the lines of "Is Starbucks coffee really great?"
  • Starbucks food is also great. Another behind-the-scenes idea / fact. If they just came out and said "Our food is great!", most people would scoff -- the food is OK, but not "great." Also, marketing techniques like that went out in the 50s. But this is the next generation.
  • What else do these five words say? They also say: If you are buying great coffee (and you are, that's why you're here), it is an affront to the coffee itself not to pair it with similarly-great food.
Really? The coffee itself will be let down if it is not consumed with food of a similar level of quality? I hate to break it to you, Starbucks, but coffee does not "deserve" anything. It is a product to be consumed, not a person, not an animal, nothing with even limited rights (and thank God for that!). I won't even say that coffee "deserves" to be consumed. There are no moral, ethical, or philosophical grounds for saying that coffee "deserves" anything at all; the statement is meaningless.

I could take the best coffee I've ever had -- which, incidentally, is not your coffee, Starbucks -- and I could pair it with stale moon pies and a sandwich made of Miracle Whip, Wonder Bread, and room-temperature head cheese, and the coffee would have nothing to say about it. Because it's just coffee.

And see how they make these two bits into a general statement? General statements are harder to question. ("Freedom is strength." "Democracy is freedom." "War is Peace." "Ignorance is Strength." "Great coffee deserves great food.")
  • A farther-back layer of meaning in this slogan: You, yourself, deserve this great coffee and this great food. You deserve to treat yourself. If you're already charging your $3.44 latte, why not tack on another $3.25 for a Bacon Avocado Wrap? Don't  you deserve it?
See how they don't even come out and say or even imply that you deserve a treat? They don't need to. By putting the word "deserve" on the packaging for a luxury treat, they are subtly reinforcing the idea in your mind that yes, you do deserve this treat for yourself.

Because you work hard, because you put up with stuff you shouldn't, because you've been disappointed, because you had to come in early for that stupid meeting.

Because other people don't do what you want, because you're going to have to stay late to finish that report, because you're worried about money and kids and your job, because you can't have everything you want right now.

Because life on the treadmill of endless consumerism is ultimately meaningless, empty, and unsatisfying.

Because you fear that you will never find love, or that you will lose the love you have, or that you are not worthy of being loved. Because nothing seems to fill the void inside.

Because life is hard, you deserve to treat yourself well with something special. And (swooping in for the kill) that something special is an oven-toatsed Peppered Bacon, Egg and Aged Cheddar Breakfast Sandwich at only $2.95.

Sneaky, sneaky, subtle, manipulative marketers. I know exactly what they are doing, and I loathe and yet admire them for their undoubted skill.

Comments

[info]autumnbottom wrote:
May. 15th, 2008 02:48 pm (UTC)
lady, its just a sandwich. Sometimes a sandwich is just a sandwich. But, I'm glad you were able to decode their evil corporate double speak anyway.
[info]catherinew wrote:
May. 15th, 2008 03:27 pm (UTC)
You know how I always overthink everything. :-P :-)
[info]aawhitewood wrote:
May. 15th, 2008 08:22 pm (UTC)
Personally, this is one of the reasons I love marketting and still hope to do a bit of copywriting one day. Even though I hate the idea that most humans are horrible and driven mostly by emotion, it tickles me to no end to know that being able to manipulate and use this fact allows for all manner of campaigns to function. Ultimately, manipulation and brainwashing are arts and are no more good or evil than fire or broccoli. It is all about how you use it. The fact that you can dig so deeply and find out why you may or may not like how a campaign is designed probably means you're pretty good at your job of using these very same factors in your own job to sell the products your company produces.
[info]kimith wrote:
May. 17th, 2008 02:51 am (UTC)
Starbucks contacted me awhile back and asked if me and my family deserved clean water, and we DIDN'T pass their testing, which was arduous, monotonous, monstrous, laborious, strenuous, and every other US you could think of with out picking up a thesaurUS, so all I can do is be happy for Noel and his family.
[info]catherinew wrote:
May. 17th, 2008 02:17 pm (UTC)
Jeez! I had no idea there actually was a test involved. *boggles*